- All leading PBX digital extensions supported
- Analogue and VoIP modules
- 1-48 extensions modular
- Network IP RJ45 connection
- PC remote access software
- Telephone use reports li>Agent scoring and reporting software
-Simple to implement & reliable
- Start from one port with unlimited growth
- Desktop & back office centralized solutions available
- Digital, analogue and mixed systems capability
XtR Digital Telephone Extensions Voice Recordersl, a suite of hardware and software modules that combine to offer a powerful, flexible and easily expandable Digital Call Recording solution for your business. You can start today with just a single extension of Call Recording and expand in stages with centralized recording, sophisticated reporting and agent call grading as and when your business demands, or your budget allows. XtR Professional is unique in offering a low entry level cost with sensibly priced add-on modules delivering the best value, fully digital, fully professional Call Recording solution in the industry!
Why Record Your Calls?
There are lots of reasons why recording your calls
can be good for your business >
An increasing number of companies are recognising the benefits of recording calls regardless of business size. Historically, call recording has been a high end application for call centres and financial institutions such as brokers where high-value transactions or a high volume of business is key.
PBX-2-USB technology is breaking new ground, delivering fully digital high quality call recording for individuals and businesses at a price affordable for all. With low cost PC mass storage, archive of calls and user friendly call retrieval software, the question should be 'Why shouldn't I record every call?'
XtR Desktop - Playback Features:
Level indicator gives call activity
Drag n' drop curser rapidly locates key points in conversation
Pause & Continue manual controls
Restrict User from Stopping, Pausing, Deleting or Exporting Recordings
Search & list calls by:
Time & date
Duration
Caller ID or dialed digits
Comments/notes made
Importance
Email recordings to colleagues (as .wav file or compressed file)
One touch Convert to .wav.
Playing Calls With XtR Desktop Software
XtR Desktop Configuration & Set-up Features:
Record on local PC or centrally on server over network
User lockout (invisible) & hide features (no user intervention)
Password control of configuration
Choose compression format
Set auto delete for non important calls
Erase very short calls
Auto prompt for comments/notes on each call
Digital audio boost control
Select email export format of recordings.
Room Recorder
Records Conversations from any PC Microphone
Record important Interviews and Meetings
Use for Dictation
Record and E-Mail messages to clients
Stores in same compressed format as phone recordings.
XTR Config
Full Control where needed, Limited where desired.
Restrict Agent From: Stopping or pausing recordings
Deleting, Emailing or Exporting Recordings
‘Hide’ Application for ‘Stealth’ Recording
Some application ideas:
Message Taking - use Xtension Recorder to record a message instead of writing it down. Email the message to the recipient. It’s like a mini Unified Messaging system.
Customer Service Desks.
Xtension Recorder is a great training tool. Move it around to different agents to monitor activity from time to time.
Operator Positions - monitor how those important callers are being answered and transferred.
Call Centers - install Xtension Recorder at each desk and record to a central server location for supervisor listening.
Conference Calls - record those important discussions and decisions.
Dictation - Xtension Recorder allows you to dictate directly into your phone and email the recording to an assistant.
Almost every company has a call record application that can deliver substantial business benefits. What’s yours?
Other Software Solutions Available
XtR BackOffice
XtR Call Manager
XtR Reporter
XtR Reporter Pro
XtR Call Archiver
XtR Back Office:
XtR BackOffice
Recall every conversation using the power of your PC >
XtR BackOffice Recorder software resides on a PC/Server in the PBX room. Combined with either the Digital 04, Digital 16, Analogue 02, Analogue 04 or Analogue 08 hardware solutions that in turn are connected to the station wiring, BackOffice Recorder provides a true digital centralized recording solution for both large and small applications.
BackOffice Recorder provides a variety of settings and options to deliver the results you are looking for:
Mix any combination of digital and analogue connections
Direct line or behind PBX connection
Caller ID and digits dialed recorded
Audio balancing on per port basis
Store calls anywhere on your network
‘Ignore’ short calls setting - eliminates very short recordings
Archive management on a per channel basis
Simple to set-up and change as needed.
BackOffice Recorder runs as a full-time utility recording all calls to and from every connected telephone or line. On PBXs where caller ID is supported, it will also capture the Caller ID and number dialed of every call and make part of the call record.
A choice of three supervisor positions
BackOffice Digital Recorder is paired with our professional supervisor packages:
XtR Call Manager Supervisor - a sophisticated supervisor search and playback application.
XtR Reporter Supervisor - all the features of Call Manager Supervisor plus graphical reports on call usage.
XtR Reporter Pro Supervisor - designed for the call centre supervisor with all the features of XtR Reporter plus a sophisticated agent scoring and evaluation package.